How to fix failure to get phone number

Vincent Xu 0 Reputation points
2023-04-05T02:01:04.6733333+00:00

When I try to get a phone number, I get the error as described in screenshot.FailureToGetPhoneNumber.PNG

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Dillon Silzer 54,831 Reputation points
    2023-04-05T03:05:49.0433333+00:00

    Hi Vincent,

    I'd recommend following the prompt you are receiving:

    https://azure.microsoft.com/en-us/support/create-ticket

    • Issue: Technical
    • Service Type: Communication Services
    • Problem Type: Acquiring a phone number.

    If this is helpful please accept answer.

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  2. Grmacjon-MSFT 16,771 Reputation points
    2023-05-04T23:22:03.45+00:00

    Hi @Vincent Xu ,

    We are sorry to hear you are facing this issue. It looks like your issue is similar to this post: https://learn.microsoft.com/en-us/answers/questions/1186444/acs-issues-acquiring-phone-number

    Here is how you can resolve it:

    "By default, Customers are limited to purchasing one phone number per tenant for Azure Communication Services through the Phone Numbers SDK or through the Azure Portal.

    To request a new phone number, you need to go through the Manual process (special order numbers) by following the steps mentioned here special order

    If your existing ACS resource has a valid phone number and if you have deleted it then you won't be able to acquire the new telephone number immediately, you need to wait to repurchase until the end of the billing cycle as explained here."

    Please let us know if you have further questions.

    -Grace

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