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I recently purchased Microsoft 365 for Business Standard to setup my new business.
I setup everything up, added new domain, updated the Primary user and email to use the new domain. Everything was working great, except I couldn't login to Outlook Web. It wouldn't go past sign in stage, and just kept taking back to the sign in page saying the account was already signed in.
I tried signing out of everything, using Incognito browser, reset password, nothing worked. I though it could be something to do with the Authenticator as I noticed this didn't seem to be enabled for the user account, so I enabled it. Somewhere in all this I got to a point where I couldn't sign in without using the Authenticator app but the app was also signed out and was requesting that I approve my sign in to the app, using the app! Now I cannot sign in to anything, as it wants authenticator approval but I can't setup the authenticator!!!! I am also not presented with any options when signing in to use another method. All I can do is reset my password, which sends a security code to my personal email that I used to signup with. Note, this is the global admin account so I can't access anything to try and reset the authenticator. HELP!! How can I login now?
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Hi Darren, as understood you are unable to access your Global Admin account and you also don't have the possibility to reset the password or MFA. In this situation, please open a case by calling support and we will assist. You can find the phone numbers for support at: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Hi @Aurelia Dumitru Thanks for the feedback. I have tried calling support but I cannot get through. I was onhold for 2 hours yesterday and I've been on hold for over 2 hours this morning. Becuase I can't login, I can't seek help online.
Is there another way to get help? Can someone call me?
Hi Darren, I'm very sorry to hear that you are experiencing issues creating a new case, most likely is because of the extremely high inquiries. We only have these options for support: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
@Aurelia Dumitru I managed to talk to someone eventually who logged my case and said I would get a call back. However I haven're received one. I cannot check progress on my case as I cannot access my account.
How can I get an update? Case number is 35870842
Darren, did Microsoft manage to sort it out for you? I have the same issue but none can answer my call so far.
Yes, we did :)
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Hi @Aurelia Dumitru I have the same issue and although I have opened a case a week ago, nobody called back. Do you know how long it will take for somebody to look at my case?
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@Anonymous I have the exact same issue and my ticket has been generated but I have received no call backs!
High volumes guys, sorry, can't help with that