Emails disappearing

Rachel Jackson 0 Reputation points
2023-04-06T20:08:51.9466667+00:00

I am having difficulty receiving emails in a certain folder. When the email comes in, it will sit for two seconds and then disappear from the folder inbox. I have looked in all other folder to see if it appears there, but nothing. Is there a setting that I am missing somewhere?

Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 21,181 Reputation points Microsoft Vendor
    2023-04-07T02:27:28.56+00:00

    Hi @Rachel Jackson ,
    Welcome to our forum!
    Does this issue occur with all emails or the specific email?
    And does this issue occur in Outlook desktop client or Outlook Web mail?

    If the issue occurs in Outlook desktop client, in order to check if the email is still in your mailbox, please first check the Deleted Items folder. And then it's suggested you could try to search in your Outlook and remember to change the search scope to the current mailbox. Untitled picture

    If you find the email is in another folder, please check if you have created some rules to move it.

    If you still cannot find the email, please check if it is permanently deleted.

    Hope the above help!


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