Outlook and Word are not opening, other Office Apps are woking

Darlene M. Pagán Seda 0 Reputation points

Hi, I have one of my co-workers that can't open Outlook or Word, all other Office Apps are opening and working without issues. Both programs try to open but they don't, no error messages are displaying. I've already try to update Office, quick repair, online repair, uninstall and re-install, try to open in safe mode and also create a new profile, but nothing has worked so far. I'll appreciate any information or recommendations of troubleshooting that can be provided. Thanks!

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  1. Faery Fu-MSFT 17,286 Reputation points Microsoft Vendor

    Hi @Darlene M. Pagán Seda ,

    Did this problem happen suddenly?

    Check if the issue is caused by any other program on your computer, reboot computer with clean boot. Please refer to this article: How to perform a clean boot in Windows. Besides, it is recommended to clear the e-mail cache:
    Close Outlook
    Call up %userprofile%\AppData\Local\Microsoft\Outlook via the search bar
    The folder with the OST file will open and you can delete it. Make sure that Outlook is closed during the cleanup process. If you manage several Outlook profiles from a single PC, you will find several files with the extension *.ost. cacahe

    You can also run Microsoft Support and Recovery Assistant (SaRA), it uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration. For more information about SaRA, see About the Microsoft Support and Recovery Assistant.

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