Azure Email service : User engagement tracking (turn off) : On , but where to query the tracking data?

Elrond Feng 0

I am using Azure Communication Service with Email, I have turned on the user engagement tracking on the custom domain setup. I am expecting a log table with the name of ACSEmailUserEngagementOperational, but it is not showing up

VenkateshDodda-MSFT 19,646 Reputation points Microsoft Employee

2023-04-12T07:21:15.5333333+00:00
@Elrond Feng Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this. Yes, if there were any open and click user engagement metrics for messages sent from the Email service those logs will be injected to this ACSEmailUserEngagementOperational table in log analytics workspace.

As mentioned in the documentation, it will take around 10-30 minutes to get those logs in configured archival target.

All those emails that were sending using ACS email are getting delivered to target successfully?

Do the request email content is text only or does it have any HTML content ? If it has text only content I would suggest you add some HTML content and send an email once the email got delivered successfully and if there were any open or click operation were done check whether those events are getting stored or not.
VenkateshDodda-MSFT 19,646 Reputation points Microsoft Employee

2023-04-18T04:20:25.33+00:00

Hello @Elrond Feng ,
Following up to see if you have a chance to check my previous response and helped. Do let us know if you have any further questions on this.

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Azure Email service : User engagement tracking (turn off) : On , but where to query the tracking data?