Users Files and Settings reset if they haven't logged into a machine for a while

Darren Stott 126 Reputation points

Hello, Just looking for some information on a weird issue I've seen a number of times. If a user hasn't logged into a machine for a period of time (a few months) when they log in all their profile settings have been reset, and any files they had in their profile are missing. I initially thought a GPO may be responsible, but their profile hasn't been deleted - just the content and settings of the profile (desktop files, preferences, bookmarks etc.) Has anyone come across this, and if so what was the root cause?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Thomas Nielsen 136 Reputation points

    Hi Darren Are you sure that they are not logging in to an temporary user profile, when this happens? I have seen this sometimes, but in this case the old profile does still exist, but is just not used. More information here: Best Regards Thomas

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