Random Outlook attachment

Matt Mandarino 5 Reputation points
2023-04-17T14:32:58.32+00:00

I keep sending/receiving these random outlook attachments on most of my emails. I'm not sure how to make it stop or what these attachments are. Screenshot 2023-04-17 103027

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. Rami Tamminen 5 Reputation points
    2023-08-24T09:50:43.1266667+00:00

    Hi,

    I had a similar issue with a customer, but there were 4 attachments in total. I was also able to open the attachments in Paint to pinpoint each attachment to a social media icon/image in the signature. I was not able to determine the initial cause, but making a new signature by copy-pasting the old one fixed the issue.

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  2. Faery Fu-MSFT 17,381 Reputation points Microsoft Vendor
    2023-04-18T05:36:33.7366667+00:00

    Hi @Matt Mandarino , It's possible that the random attachments you are receiving on most of your emails in Outlook are caused by a third-party add-in or a malware infection. To resolve this issue, you can try the following solutions:

    1. Some Outlook add-ins may cause the behavior. Could you start the Outlook client in a safe mode to check if the issue is affected by add-ins? To enter safe mode, please type in outlook.exe /safe in the Start Search field on the Start menu then press Enter.
    2. Run a virus scan: Use an antivirus software to scan your computer for malware and viruses that may be causing the issue.

    Deleting the NormalEmail.dotm template file can help to fix issues with email formatting or other issues related to the template.
    Close Word and Outlook. Locate Normal.dot template file on your file system: %appdata%\Microsoft\Templates and delete it. Word will recreate the normal template the next time you open it.

    If above doesn't help, please try creating a new profile


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