Drag and drop files on to sites in Edge

Question

Hi, since the February patches I have had staff complaining that they are unable to move attachments from Outlook directly into site loaded in Edge like they had in the past, instead they get a black no entry symbol, this is happening across multiple sites Staff have a work around currently to drag to the desktop then to into the browser but they have a lot of these to deal with and this change is inconvenient - can anyone offer some advise or is this a known issue?

Edge : 111.0.1661.44 (Official build) (64-bit) Outlook: Version 2301 (Build 16023.20238 Click-to-Run)

Answer 1

Hi @Paul ,

Make sure that the Outlook window is active and press the ESC key several times.

This might also happen if certain Outlook folders are corrupted which causes the problem with drag & drop.

Close your Outlook.
Launch the Run command
Type the following command: outlook.exe /resetfolders and click OK to execute it. This should repair the default Outlook folders and restore the drag & drop capability.
Restart the PC after this and see if this helps you out.

Besides, I noticed that your outlook version is not the latest, some problems may be resolved after the update, it is recommended that you upgrade to the latest version.

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