Unable to open PDFs from Outlook on iOS in Adobe Reader on an intune managed device

Question

We have configured App protection policy on Intune for Android Devices. We have restricted Downloads, Sharing with all app and screenshot that works as intended. When we open attachments on Outlook such as Word, Excel or Image it opens up as preview which is perfect, however, we are not able tp Open PDF files. No preview either and we get "This action is blocked by your organization" as soon as we click PDF attachments. Can anyone guide us? I have a feeling that this might be a known issue as we do not have any options pertaining to PDF attachments.

Answer 1

@Deepak Saxena, Thanks for posting in Q&A. From your description, it seems the PDF is unable to open in Outlook. if there's any misunderstanding, feel free to let us know.

To check on our issue, please collect the following information:

1. How did we configure the app Protection policy on iOS? Please get screen shots of the settings.
2. How many devices are affected? Is there any iOS working well?
3. Please check the Intune Diagnotics logs on Edge for both Adobe Reader and Outlook to see if the "AppSharingFromLevel" and "AppSharingToLevel​" are correct.

https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-intune-app-protection-policy-using/ba-p/330372

https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-log

Please check the above information, feel free to let us know.

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