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Microsoft InTune AutoPilot Issues

microsoftintuneautopilotnoob 0 Reputation points
2023-04-24T23:55:43.65+00:00

On a previously enrolled Microsoft InTune AutoPilot device, specifically, a Dell Latitude 5320, I discovered that I can wipe/ reset by doing the following:
F12>One time boot menu> SupportAssist OS Recovery> Approve>Reset> Start Reset> Reset & Update> Connect to LAN or WLAN> Done> Reset & Update> Next> No, do not backup my files> Next> Yes, continue From what I can tell, this keeps the device enrolled/ re-enrolls and removes previous user's information. Is this correct? The new user can still login by e-mail and the default settings/ configurations seem the same. The default apps still push to the machine. The only issue seems to be it is behind on updates on first login.
My second question is, occasionally, I received an error about exceeding the device limit (5 devices). Is this error because the same device has been wiped 5 times? Is seems to be device specific. If so, how does one reset the counter or wipe old records?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
441 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 46,271 Reputation points Microsoft Vendor
    2023-04-25T01:43:59.2533333+00:00

    @microsoftintuneautopilotnoob, Thanks for posting in Q&A.

    For Autopilot devices, to reset it, we will do Autopilot Reset. Here is a link with more details:

    https://learn.microsoft.com/en-us/mem/autopilot/windows-autopilot-reset

    For your second question, it seems the error is with device limit. Please check on both Intune and Azure AD device limit restrictions to see if we have set the limit as 5 there. Here is a link we can refer to check the restrictions for your reference:

    https://learn.microsoft.com/en-us/mem/intune/enrollment/device-limit-intune-azure

    Hope the above information can help.

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  2. Limitless Technology 44,121 Reputation points
    2023-04-25T14:40:52.8233333+00:00

    Hi, I'd be happy to help you out with your question. Sorry for the inconvenience caused. Firstly, based on the steps you have mentioned, it appears that you have successfully reset the Dell Latitude 5320 device enrolled in Microsoft InTune AutoPilot. This process will wipe all data from the device, remove previous user information, and enroll the device again in the Intune management system. When the new user logs in, they should be able to do so using their email address, and the default settings and configurations should be applied, including the apps that are pushed to the device. However, it is worth noting that the device may need some time to catch up with the latest updates from the Intune management system. Regarding your second question, the error message you received about exceeding the device limit could be due to the device being wiped multiple times. When a device is enrolled in Intune, it counts towards the device limit, and wiping the device does not remove it from the device count. To reset the device limit, you can remove the device from the Intune management system. To do this, go to the Intune portal, select the device, and click on "Remove Device." This will remove the device from Intune and free up a slot for a new device. If you have any other questions or need assistance with anything, please don't hesitate to let me know. I'm here to help.

    If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

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