Hi @Jenna Robyn
According to your description, there are many reasons for this problem. For example, network, cache, or browser compatibility can affect the meeting. Please follow these steps to troubleshoot:
- Please make sure that the network bandwidth meets the requirements in the document.
- Clean up the client cache.
- Check if the client is the latest version.
- Check the sharing options and make sure that the entire screen or window is displayed.
Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.
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