Microsoft Viva
A Microsoft employee experience platform built on Microsoft 365 that brings together communications, knowledge, learning, resources, and insights.
72 questions
Viva Goals No Longer Sends Email Notifications
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dipesh Patel
15
Reputation points
Hello - I manage the Viva Goals instance for my company and for some reason the weekly "check in" reminder emails are no longer being sent by the system. I have tried every option to adjust this and still cannot get this to work. The emails went out a few times and then stopped for weeks and have not worked since. None of the help / resource guides have answered my question. Thank you.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor2023-04-28T07:42:21.2533333+00:00 Does this issue persist all the time?
Do you have any operations before this issue occurred?
For more details about Setting a check-in rhythm, please refer to:
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JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
2023-05-02T08:04:30.2366667+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 93%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Carol Hofmann 0 Reputation points2023-05-02T16:03:16.4166667+00:00 I am also having this problem. My update emails are working as expected, the check in emails do not come at all. I have reconfigured this several times to try and trigger it and no emails are sent for check-in no matter what I do. They were working when we first installed the system but have not been working for months.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Frank Tiedemann 0 Reputation points2023-06-14T10:37:48.4833333+00:00 We have the same problem. We use vivagoals a short time but the notifcation email dosn`t work. We have read the tutorials too. But we got no required notification to our OKRs
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 7.000000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Torsten 0 Reputation points2024-01-04T12:50:11.0866667+00:00 Any update on that issue? Would it be possible to have some kind of information shown if the emails were sent and who received it?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 77%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESQ%3C/text%3E%3C/svg%3E)
Spencer Quinney 0 Reputation points2024-03-01T22:48:19.6966667+00:00 We are also experiencing this same issue, but haven't found a solution. I've tried changing the regular notification schedule, and checked message trace in EAC to see if those emails are somehow being blocked, but I see no emails being sent from Microsoft Viva msft-viva-noreply@microsoft.com. Any update on how to fix this? We were heavily relying on this before.
Thanks,
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