Problem loading a .glb file in 3d scenes studio

Lucía Sánchez 45

Hello!

I load a .glb file in 3d Scenes Studio but it doesn't load the model and it looks like there is nothing in the file.

How can I fix this? No se ve en Azure

LeelaRajeshSayana-MSFT 13,456 Reputation points

2023-05-03T20:41:46.59+00:00

Hi @Lucía Sánchez Greetings! Is this a custom .glb file you are testing the 3D scenes studio? Can you share more details on the steps you have followed to develop the glb file and how you have imported the file into the platform?

Please refer the QuickStart Get started with 3D Scenes Studio (preview) for Azure Digital Twins that explains the steps needed such as building models and twins that are needed for the 3D scene to render. I appreciate it if you can review it and let me know if you still experience this issue after following a similar approach.
Sander van de Velde 28,386 Reputation points MVP

2023-05-04T20:29:15.19+00:00

Hello @Lucía Sánchez,

can you try to load this file with Paint3D in Windows 11 (not Windows 10)?

Do you see the image appear there without any complaints coming from Paint3D?
Lucía Sánchez 45 Reputation points

2023-05-08T08:05:40+00:00

I managed to solve it, thank you very much for your help.
LeelaRajeshSayana-MSFT 13,456 Reputation points

2023-05-08T15:31:31.0966667+00:00

Hi @Lucía Sánchez Glad to know the issue is resolved. I appreciate it if you can share the resolution/fix that has worked for you to benefit other community members who might encounter the same issue. I highly appreciate your contribution to the community!
Sander van de Velde 28,386 Reputation points MVP

2023-05-08T20:49:05.21+00:00

Hello @Lucía Sánchez ,

yes, please share with us how you fixed this.