Outlook 2019 resend email sends to previous recipient after changing recipient to another email address

Question

Some error as I got the wrong email. (from previous recipients' email)

On Wed, May 10, 2023 at 12:41 AM Elite Membership Services <staff@domain.com> wrote:

Dear xxxx xxxxx, (intended recipient)

Thank you reserving a spot in our In-Person Cardio Cycling class on May 10, 2023 at 7:30am. Your reservation is waitlist has been rescinded. Please plan to arrive in time for the class as your reservation is now guaranteed.

--Another example

You have the wrong email on file—I'm not xxxxx. (intended recipient) Please unsubscribe me from your mailing list.

Thank you,

xxxxx@gmail.com (from previous recipients' email)

On Tue, May 9, 2023 at 7:00 PM Elite Membership Services staff@domain.com wrote:

Dear xxxx xxxxx, (intended recipient)

Thank you for reserving a spot in our In-Person Cardio Cycling class on May 10, 2023 at 7:30am.

I know I can cut and paste into a new email, but I used to be able click resend and change the recipients' email address and make the slight modifications to the body of the previous email.

Answer 1

Hi @Carlton A. Barlow ,

From your description, I understand that when you use the resend function to send to a new recipient, the old recipient also received the email, right?

In order to better understand your issue, can you provide some related information?

1. Check your resent email, does it show the correct recipient? What about on the web?
2. Try resending another email to see if the problem recurs.
3. What detailed version of Outlook are you using? (File > Office Account About Outlook)

If the issue continues, you can try the following troubleshooting:

• Make sure the Outlook version is up to date.
• Create a new profile and re-add your account to see the issue persists.
• Repair office from control panel

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