Azure communication services call ending shortly after starting

Daniel Nuttall 5

I have a javascript (React) project setup to host video calls using Azure communication services. I am able to get to the point where I join the call but shortly afterwards I get disconnected. The call end reason error code is 410 with a 3112 sub code. This documentation (https://learn.microsoft.com/en-us/azure/communication-services/concepts/troubleshooting-info?tabs=csharp%2Cjavascript%2Cdotnet#calling-sdk-error-codes) indicates that the issue is related to a "Local media stack or media infrastructure error" and that I should "Ensure that you're using the latest SDK in a supported environment." I am running this application in a google chrome browser on a windows computer which I believe is supported and I am using the latest SDK so I'm not sure what else I can do to troubleshoot this error. Any help is appreciated

VenkateshDodda-MSFT 18,441 Reputation points Microsoft Employee

2023-05-11T08:19:44.3766667+00:00
@Daniel Nuttall Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

I am checking with the team internally on this, meanwhile could you please help sharing more information like

Your Acs resource name and the call Id to check and assist you further on this.

Are you using any proxy in your application?

what is the endpoint you calling in your application ( calling your self , calling another user)?

Can you help us with the fiddler/F12 traces to understand more on the issue.
VenkateshDodda-MSFT 18,441 Reputation points Microsoft Employee

2023-05-15T04:14:09.89+00:00

Hello @Daniel Nuttall ,

Following up to see if you have a chance to check my previous response and help us with requested information to check and assist you further.
Kui Pan 0 Reputation points Microsoft Employee

2023-05-16T20:29:17.3833333+00:00

Hi Daniel, can you check if you have allow listed our IP ranges? You can follow this doc https://learn.microsoft.com/en-us/azure/communication-services/concepts/voice-video-calling/network-requirements#firewall-configuration for firewall configuration.

Besides that, please try to repro this issue, get call_id, capture console logs and share with us.
Kui Pan 0 Reputation points Microsoft Employee

2023-05-16T20:31:43.7+00:00

Hi Daniel, can you check if you have allow listed our IP ranges so that you can access our services? Here is a doc that you can follow: https://learn.microsoft.com/en-us/azure/communication-services/concepts/voice-video-calling/network-requirements#firewall-configuration.

If the issue persists, please try to reproduce the issue and capture console logs, call_id, and share with us.

PD Tech 0

Hi MS team, I have the same issue. Its occur when I make a call to Phones.

it similar this:

    const callOption: AddPhoneNumberOptions = { alternateCallerId: {phoneNumber: '+142xxxx62'}};    
	const pCaller: PhoneNumberIdentifier = { phoneNumber: '+84xxxxx7' };    
	const pCallee: PhoneNumberIdentifier = { phoneNumber: '+66xxxx18' };	
	
	const groupCall = callAgent.startCall([pCaller], callOption);    

	// Subscribe to the call's properties and events.
    subscribeToCall(groupCall, false);

The call start then connected, but disconnected after. I really need your help on this

PD Tech 0

Hi MS Team, I have the same issue above, but for Phone Call, after the call made, it disconnected immediately.

 const callOption: AddPhoneNumberOptions = { alternateCallerId: {phoneNumber: '+142xxxxx62'}};
 const pCaller: PhoneNumberIdentifier = { phoneNumber: '+84xxxxxxx47' };
 const pCallee: PhoneNumberIdentifier = { phoneNumber: '+66xxxxxxx18' };
 
 const groupCall = callAgent.startCall([pCaller, pCallee], callOption);

 // Subscribe to the call's properties and events.
 subscribeToCall(groupCall, false);

I follow this instruction: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/telephony/pstn-call?pivots=platform-web but no hope,

Please help me on this, thanks