When WORD is running in the foreground, it often causes the computer to restart at random times

Question

May cause the computer to reboot while running in the foreground. This problem has not occurred in the process of using other software and programs. When word hangs in the background, and other programs will not. It just comes up in word. Besides, this problem does not occur when word is running in the background while using other programs in the foreground.

It has been going on for almost half a year, sometimes in a minute or two, sometimes in a few hours, sometimes just after opening WORD and swiping the mouse wheel, the computer restarts. It should not be the system reason. I have re-installed the system and recently upgraded win11, but the problem is still there. Neither was the office version, which was uninstalled with a special uninstall tool (office 2019), and recently upgraded to office 2021, the professional version.

How to locate the cause of the problem? I can't even find the cause of the problem right now. All I know is that word is running in the foreground, but the trigger condition is different every time. It's too random. By the way, this also happens when you open a document with word safe mode.

Answer 1

Hi @Qinghua Lai,

Do you have anti-virus software or firewalls enabled? It is recommended that you try disabling these.

You can also try to perform a clean boot, you can only enable the Office application in Windows and test if it will get the same problem:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Answer 2

Are you running some sort of add-in with Word or Office?

I am not aware of something built into Word that would cause the system to restart. Crashes can occur, of course, but you should be able to "kill" the Word application from Task Manager.