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Health service data is not up to date in AAD connect staging mode

Srinivasan Ramdass 91 Reputation points
2023-05-11T13:01:14.9833333+00:00

We are using two Azure AD connect servers. One active and one is staging mode.

In the Staging server, AAD connect health services shows the below warning message.

Health service data is not up to date.

The AAD Connect health service is not receiving the latest data from the server listed above. This may be due to the connectivity issues or data collection issues on the server itself.

I would like to know whether this is the expected behaviour? If yes, do we have any document explaining this behaviour?

Thanks,

Srini

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,476 Reputation points Microsoft Employee
    2023-05-31T19:19:06.25+00:00

    @Srinivasan Ramdass

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to accept the answer.

    Error Message:

    Health service data is not up to date.

    The AAD Connect health service is not receiving the latest data from the server listed above. This may be due to the connectivity issues or data collection issues on the server itself.

    Issue:

    You're using two Azure AD connect servers - one active and the other in staging mode. Within the staging server, AAD connect health services shows the above warning message. Because of this warning message, you'd like to know whether this is expected behavior.

    Solution:

    In order to resolve your issue, you were able to work with our Support Engineers and got the confirmation that the above behavior is expected and is normal for the staging server.

    If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

    Additional Links:

    I hope this helps!

    If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

    If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

    1 person found this answer helpful.
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  1. Srinivasan Ramdass 91 Reputation points
    2023-05-31T01:48:05.45+00:00

    Finally i got the confirmation from MS that the above behaviour is normal for the staging server.

    1 person found this answer helpful.
  2. Andy David - MVP 142.7K Reputation points MVP
    2023-05-11T13:08:20.9333333+00:00

    Check the Azure AD Connect Health Sync

    services on the server(s). I suspect they arent running. Start them and then check again in 24 hours to see if its updated correctly in the portal