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How can I reopen a closed case? Our ticket has been closed and appears to have not been resolved. I have already sent some emails to all the technicians who were involved in this case but no response. I also called Microsoft support, but it looks like Microsoft support is only through Microsoft's help.microsoft.com website.
Case Details
Support for Business
Product: Windows Server 2019
Regards,
GIT
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Sounds good then, a card would be required to secure the contract, but I wouldn't expect it to result in charges for the case.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Thanks Dave. I really appreciate your help. I'll try that.
Sounds good, you're welcome. Hope you get it worked out.
Hi Dave. Didn't worked. I have to buy a support to create a new ticket and it will charge for that. Do you have any other idea?