Reopen closed Ticket (Business Support)

GIT Support 20 Reputation points
2023-05-11T23:19:18.85+00:00

How can I reopen a closed case? Our ticket has been closed and appears to have not been resolved. I have already sent some emails to all the technicians who were involved in this case but no response. I also called Microsoft support, but it looks like Microsoft support is only through Microsoft's help.microsoft.com website.

Case Details

Support for Business

Product: Windows Server 2019

Regards,

GIT

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,472 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,178 questions
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Accepted answer
  1. Dave Patrick 426.1K Reputation points MVP
    2023-05-12T15:31:27.0366667+00:00

    Sounds good then, a card would be required to secure the contract, but I wouldn't expect it to result in charges for the case.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. GIT Support 20 Reputation points
    2023-05-12T21:39:25.64+00:00

    Thanks Dave. I really appreciate your help. I'll try that.

  2. GIT Support 20 Reputation points
    2023-05-15T19:57:08.21+00:00

    Hi Dave. Didn't worked. I have to buy a support to create a new ticket and it will charge for that. Do you have any other idea?