Login to Azure Portal is stuck on More Information Required

CHANDAN SINGH BANGARI 25

I am not able to login to Azure portal, and whenever I am logging in to any service where I have to login to Azure AD, then I am getting stuck in the error page

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Please help sort out this problem asap.

Ali Mujahid 5 Reputation points

2023-05-13T10:25:57.2966667+00:00

what happens when you press next?
JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-16T18:00:03.0333333+00:00

@CHANDAN SINGH BANGARI

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-19T16:50:57.7266667+00:00

@CHANDAN SINGH BANGARI

Thank you for following up on this and I'm glad that you were able to resolve your issue.

If you have any other questions, please let me know.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

5 answers

JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-15T20:51:23.35+00:00

@CHANDAN SINGH BANGARI

Thank you for your post and I apologize for the delayed response!

I understand that when logging into the Azure Portal, you're getting stuck on the "More Information Required" page, and from your screenshot it looks like after you select "Next" the page might be timing out or erroring.

When it comes to the Azure AD MFA login prompt this pertains to the 14-day requirement that users have to register for Azure AD Multifactor Authentication by using the Microsoft Authenticator app, or any app supporting OATH TOTP. After the 14 days have passed, the user can't sign in until registration is completed.

Note: If you'd like to disable this prompt, an Admin will need to disable security defaults or any active Conditional Access Policy.

Since you're stuck at the set-up prompt, you should be able to navigate to aka.ms/mfasetup , in order add "more information" and satisfy your login requirement. If you're still having issues, you can see if using a different browser or logging in using a Private Window helps resolve your issue.

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
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JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-17T17:04:03.26+00:00

@CHANDAN SINGH BANGARI

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

CHANDAN SINGH BANGARI 25 Reputation points

2023-05-17T17:27:09.4033333+00:00

Actually, I am the admin and I was not able to login to portal.azure.com.. However, after numerous attempts it now is able. But this occurs everytime, when I clear the cache on my machine and then try to login..

JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-18T18:00:16.46+00:00

@CHANDAN SINGH BANGARI

Thank you for following up on this!

I'm glad that you were able to login after numerous attempts, and to hopefully guide you in the right direction to avoid any further issues with this login loop, I'd recommend taking the below steps as soon as possible.

Add another authentication method(s) to your user to avoid running into the "More Information Required" page.

Create and manage an emergency access account(s) within your Azure AD tenant to avoid any tenant lockout scenarios, in the event you aren't able to get passed the "More Information Required" login loop.

Additional Link:

Enforced security policies - Users have 14 days to register for Azure AD Multifactor Authentication

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

JamesTran-MSFT 36,456 Reputation points Microsoft Employee

2023-05-22T18:43:28.14+00:00

@CHANDAN SINGH BANGARI

Thank you for following up on this and I'm glad that you were able to login after numerous attempts!

Since this issue occurs every time you clear the cache on your machine, I'd recommend making sure you register for Azure AD MFA to avoid a lockout scenario. Additionally, to prevent this lockout scenario, I'd also make sure you set up an emergency access account(s) so you can regain access.

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

C. Jobmann 5 Reputation points

2023-09-18T18:38:12.43+00:00

Thanks a lot for offering hints for workarounds but wouldn't it be better if the actual cause would get fixed?

Kind regards

David Nelson 106 Reputation points

2023-10-29T21:01:24.98+00:00

JamesTran-MSFT said:

POINT 1:

...your Azure AD tenant to avoid any tenant lockout...

...Users have 14 days to register for Azure AD Multifactor Authentication...

I have the issue on my Microsoft Account (personal), not my Active Directory account (work). Your answer seems to be centered around work accounts.

POINT 2:

When I go to aka.ms/mfasetup I get this error message:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Guy Smallwood 0 Reputation points

2023-11-14T03:39:16.97+00:00

I can sign into learn.Microsoft.com.

I have had MFA set up for months no I am stuck on need more information

this is a server issue that is not isolatated to just one user
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David Nelson 106 Reputation points

2023-10-29T21:06:19.43+00:00

I have tried all kinds of workarounds mentioned in this solution and other posts, and none of the solutions seem to directly work. I just keep trying and it finally works.

I have now come to the conclusion that you need to wait a certain period of time, like 15 minutes, before it will work. Next time this happens I will be careful to start a timer and see how long it takes before it works.
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Guy Smallwood 0 Reputation points

2023-11-14T03:34:28.39+00:00

There is a reason why my entra password stars with BSOD

David Nelson 106 Reputation points

2023-11-20T20:36:44.4733333+00:00

My Azure tenant was originally created using a "Microsoft Account" (aka personal). It is this login that keeps having this issue.

In this tenant I added an "Azure AD" user with the "Owner" role. I have stopped using the "Microsoft Account" to manage the tenant and started using the "Azure AD" user instead. I have not had this issue repeat so far.
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Charles Sambo 0 Reputation points

2023-11-20T20:08:25.4866667+00:00

I have been experiencing this for the last one week and it is so annoying and unproductive
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David Nelson 106 Reputation points

2023-11-20T20:32:40.57+00:00

My Azure tenant was originally established years ago under a login based on "Microsoft Account" (aka personal) and it is this login that keeps having this issue.

I resolved this by establishing an Azure AD login under the tenant (aka work or school) with the "Owner" role, and I have been using the new Azure AD login in place of the "Microsoft Account" login for a few days now. So far it has been working without an issue.
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