How do I fix Error Code: 50196 when trying to login do portal.azure? (Login loop)

Marcelo Siqueira 35 Reputation points
2023-05-14T21:35:03.68+00:00

Trying to login for a couple hours now, tried on 3 different browsers and cleared all cookies and nothing seems to work, please help! :(

Added a random tag because I don't know what else to put there, sorry!

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,496 Reputation points Microsoft Employee
    2023-05-15T21:07:25.53+00:00

    @Marcelo Siqueira

    Thank you for your post and I apologize for the delayed response!

    Error Code: 50196 
    
    AADSTS Error Code: AADSTS50196
    
    Error Message:
    
    LoopDetected - A client loop has been detected. Check the app’s logic to ensure that token caching is implemented, and that error conditions are handled correctly. The app has made too many of the same request in too short a period, indicating that it is in a faulty state or is abusively requesting tokens.
    

    I understand that you're having issues login into the Azure Portal due to being stuck in a login loop, even after trying to sign-in using different browsers. To hopefully help resolve your issue or point you in the right direction, can you also see if the below steps help:

    Clear your browser cache and cookies, then try logging in again.

    1. Try using a private window in your browser or a different device to log in.
    2. Disable any browser extensions, add-ons, VPNs, Firewalls, etc., that may be interfering with the login process.
    3. If you are using multi-factor authentication (MFA), make sure that you have the correct authentication method set up and that you are using the correct code or token.
    4. If you are still unable to log in, try resetting your password by clicking on the "Forgot password?" link on the login page.

    If you're still having issues can you share:

    • Any Correlation ID and Timestamp from the error message that you receive?
    • Was anything changed that could have caused your login loop, or have you ever been able to login before?

    Additional Links:

    I hope this helps!

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.


    If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

    1 person found this answer helpful.

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  1. Dillon Silzer 54,926 Reputation points
    2023-05-15T02:52:41.0966667+00:00

    Hello Marcelo,

    Try clearing your browser's cache or using Incognito or Private mode.


    If this is helpful please accept answer.

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