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Hi guys, I just started learning Azure (2 weeks ago) and I've received the following error message from yesterday. I need assistance to resolve this myself(if I can).
The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2023-05-16 06:24:48Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 51e6e3a9-3025-403c-850c-914d3bfe4b00 Correlation ID: 5cdfe848-757e-4b36-9890-f3803774cdf8 Timestamp: 2023-05-16 06:24:48Z - Correlation ID: 5cdfe848-757e-4b36-9890-f3803774cdf8 - Trace ID: 51e6e3a9-3025-403c-850c-914d3bfe4b00
Thanks in advance
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
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@JamesTran-MSFT Hi James, still experiencing the issue. However, an "Ignore" button pop-up and everything else is working once you click it. So it's a temporary solution, will resolve it once I'm more knowledgeable about Azure and feel more comfortable working all the tools and services.
Thank you for following up on this and I'm glad that you have a workaround solution for now and thank you again for your time and patience throughout this issue.
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
It seems the access is revoked (worth checking with the tenant owner) or can you give a try on the incognito mode or private mode, also clear the cache from the browser and give a try.
Please don't forget to upvote and Accept as answer if the reply is helpful
Thanks Jimmy! How do I go about contacting the tenant owner (not sure what that is). This is supposed to be a Learn account :)
Thank you for your post!
Error Message: AADSTS50020
AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '....974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
From your error and follow-up comment, I understand that you're trying to access the Azure Portal through a Learn account, but you're running into the above error message. Since there can be multiple root causes for this error, in order to resolve your specific issue, can you make sure you're logging into the correct Azure tenant with the correct user. In some cases, you might have an active session that uses a different account than the one that's intended to be used.
To ensure you're logging into the correct tenant, look for the User account and Identity provider values in the error message. These values should match the expected combination - for example within your error, did you sign in using a personal account (live.com) instead of one from the Learn's home tenant? Or you sign in to the live.com identity provider by using a different personal account than the one that was invited?
I hope this helps!
If you're still experiencing issues, can you share the documentation that you're following so I can gain a better understanding of your issue.
Additional Links:
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
I wanted to check in and see if you had any other questions?
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Hi guys, feel free to mark the question as resolved. Apparently I connected from a personal device and an enterprise encrypted device, the two connections presumably contradicted and made the error.
Thank you for your support. I am new to this community and starting to love it.
Best regards,
Toli