Android Teams Phone - Couldn't connect to workplace join. Android Device Administrator

Question

Hi all

I am really frustrated. We are trialling Teams Voice and we cannot get our phone enrolled. We have policy, but phone just refuse to join. I see Couldnt connect workplace join.

No Network restrictions, no blocked ports. Any help would be great

Answer 1

@Adminmattb, Thanks for posting in Q&A.

For our issue, firstly, check if the Enrollment device limit has been reached. By default, one user can enroll 15 devices by default. Secondly, check if the user has Intune license assigned. Thirdly, based as I know, when both Android Enterprise (work profile) and Android device administrator are allowed under Enrollment device platform restrictions. The device will choose to use Android Enterprise (work profile) instead of Android device administrator. If the device is not supported with Android Enterprise, please block Android Enterprise (work profile) for this user.

Hope the above information can help.

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Answer 2

Hi Crystal

Sorry to reopen this - I am still having issues with some of our phones - These are logfs from a Yealink VP59 on latest Firmware

We have MP54's from Yealink working fine. I am sure the Firmware/Teams version for the VP59 is causing the issue

E DevicesAdminAgentBroadc: ProcessId: 3460, Thread: main, Sent login error info to admin agent. action: com.microsoft.skype.teams.ipphone.action.result, result: {"errorCode":"5","errorMessage":"Couldn’t connect to Workplace Join. Try again, or contact your admin."}
Aug 17 08:23:54 GUI [1303:1352]: ANDR<6+info  > 3460  3460 I IPPhonePendingBroadcastIntentManager: ProcessId: 3460, Thread: main, Broadcast intent sent! Action: com.microsoft.skype.teams.ipphone.action.result, correlation id: 2b35c056-ee94-4bd2-aa6b-45f7f744a830.
Aug 17 08:23:54 GUI [1303:1352]: ANDR<6+info  > 3460  3460 I DevicesAdminAgentBroadc: ProcessId: 3460, Thread: main, Sent broadcast intent to admin agent. action: com.microsoft.skype.teams.ipphone.action.result, actionTypeKey: LOG_ERROR_INFO
Aug 17 08:23:54 GUI [1303:1352]: ANDR<3+error > 3460  3460 E EnrollmentProcessor: ProcessId: 3460, Thread: main, Loading Welcome Activity with failure message Couldn’t connect to Workplace Join. Try again, or contact your admin., reasonCode ENROLLMENT_FAILED, failureReason WPJ_FAILED



2893 W MicrosoftStsOAuth2Strategy:TokenResult: [2023-08-17 07:23:24 - thread_name : pool-24-thread-2, correlation_id : 6781edcd-b8bd-450f-b145-ec8ae556accc] Failure Result Android 28 Aug 17 08:23:24 GUI [1303:1352]: ANDR<4+warnin> 2533 2893 W MicrosoftStsOAuth2Strategy:TokenResult: [2023-08-17 07:23:24 - thread_name : pool-24-thread-2, correlation_id : 6781edcd-b8bd-450f-b145-ec8ae556accc] Error: expired_token Android 28 Aug 17 08:23:25 GUI [1303:1352]: ANDR<6+info > 2378 2378 I service_manager_stats: [100,55,10094

Answer 3

Our client has the same issue Do you have any update?

Answer 4

Seeing very similar here, suddenly this morning all 24 of our Yealink MP54 handsets failing "Couldn't connect to Workplace Join. Try again, or contact your admin."

Many devices show as 'Signed out' username under Teams Devices. Triggered updates on a couple and reboots. Nothing. Got device logs and can see the following:

2024-06-21 08:17:27	CompanyPortalReasonCode: ACK_FOR_BROADCAST_INTENT	CompanyPortalStatus: UNKNOWN	FailureReason: NONE
2024-06-21 08:17:29	CompanyPortalReasonCode: ENROLLMENT_FAILED	CompanyPortalStatus: UNKNOWN	FailureReason: WPJ_FAILED

Nothing else in the log, just that repeated.