my one drive doesn't work

Question

it is last Sunday, I am doing my homework on power point, I just download office 365, the first time I click it, sign in, and click one of the PowerPoint, and than, it says registering this device to the company, and never keep going, about 20 minute later, it still showing this screen, so i click just this app, and it finally go in PowerPoint, I turn on my auto save, and start to work, but when I close it, it shows uploading to one drive or something, but after 10 minute, it still not saved, so I just press close, and it said can't upload right now, so it will storge it in my device, and upload next time i open it, but this happened every time I close the ppt, and it won't upload so I can't edit it in school, so one time, I just click the save button, and it start to show saving, and it never shows saved, and after i do that, the next day, it become read only somehow, and after that, my hole slide recovered to the page i did in school, all my copy of this ppt also did the same some how, like the one i put in D drive. I reinstalled the hole thing, but not working, and now it kind of start save, but the one drive shows uploading 0.0KB/s and never become other number, Help.

Answer 1

Hi,

Did this problem only appear in specific PowerPoint?

Can you upload the file through web directly?

Where did you open the file? From local or cloud?

I suggest you try to reset OneDrive:

1. Press the Windows key + R and open the Run Window, enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

2. After few minutes restart OneDrive, you can enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe

Please provide more information about the problem and I'm glad to help you.

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