Need help for configuring SSPR

Question

HI Experts, need help

My End Goal is to give users ability to reset password by answering security questions or Email but it is not happening that way !!

I enabled SSPR but enable to register security questions.

It Just asks for Auth App, Mobile Number and Email.

Once I register with them - it still doesn't ask for Security Questions' Answers like - the city you born in aka.ms/ssprsetup and also in security info blade inside

Answer 1

Hi Ananay Ojha,

Security questions aren't used as an authentication method during a sign-in event. Instead, security questions can be used during the self-service password reset (SSPR) process to confirm who you are. Administrator accounts can't use security questions as verification method with SSPR.

When users register for SSPR, they're prompted to choose the authentication methods to use. If they choose to use security questions, they pick from a set of questions to prompt for and then provide their own answers.

ref:

https://learn.microsoft.com/en-us/azure/active-directory/authentication/concept-authentication-security-questions

https://support.microsoft.com/en-us/account-billing/set-up-security-questions-as-your-verification-method-3d74aedd-88a5-4932-a211-9f0bfbab5de8

please mark as accepted if it help you
thanks