Issues with Logging into Azure Virtual Desktop

Question

Our users are getting intermittent connectivity issues to Azure Virtual Desktop this morning. We are getting the following authentication errors.

Is anyone else experiencing these issues?

Answer 1

Hi,

Any updates or changes to the Azure Tenant / AVD recently? As the error points to the consent required for the service, check this similar thread on the old release and consent was required to allow access - https://techcommunity.microsoft.com/t5/azure-virtual-desktop/caa20004-aadsts65005-the-app-needs-access-to-a-service/m-p/1403787

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Answer 2

Hi

I would advise you to enable Azure Monitor Log Analytics for your Azure Virtual Desktop Host Pools and Session Hosts. This will give you in-depth technical logging and is the best way to diagnose the issues.

Details here - https://learn.microsoft.com/en-us/azure/virtual-desktop/azure-monitor

Thanks

Michael Durkan

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