How can I solve the problem with pop up windows that keep asking me to enter the password?

Woo Kevin 0 Reputation points
2023-05-24T05:51:27.3433333+00:00

Until yesterday afternoon when I was at the hotel, I have no problem with using the microsoft outlook. However, after I returned back to my house, I can no longer use the microsoft outlook.

Whenever, I open the outlook, this small windows keeps pops and asking me to enter the password. But no matter how many times I put the password, this small windows continuously pops and I can not connect to the server.

Can you help me to solve this issue?

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  1. Limitless Technology 43,956 Reputation points
    2023-05-24T10:43:22.33+00:00

    Hello

    Thank you for your question and reaching out.

    In Registry Editor, locate and click the following registry subkey:

    Go to Registry HKEY_CURRENT_USER\Software\Microsoft\Exchange

    On the Edit menu, point to New, and then click DWORD Value.

    Type AlwaysUseMSOAuthForAutoDiscover, and then press Enter.

    Right-click AlwaysUseMSOAuthForAutoDiscover, and then click Modify.

    In the Value data box, type 1, and then click OK. -> Reboot your Computer

    https://learn.microsoft.com/en-us/outlook/troubleshoot/authentication/continually-prompts-password-office-365

    --If the reply is helpful, please Upvote and Accept as answer--

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  2. ChristyZhang-MSFT 20,836 Reputation points Microsoft Vendor
    2023-05-25T03:51:25.9+00:00

    Hi @Woo Kevin ,

    Welcome to our forum!

    based on my experience, Outlook password prompt issue will be affected by many factors, such as incorrect cached credentials, corrupted account settings and so on. Please refer to this article and try the suggestions about the issue to check if there're any differences:

    Why does Outlook keep prompting for password
    4

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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