Windows Autopilot Not Running During OOBE

Jeremy Boger 0 Reputation points

We have Windows Autopilot setup on several devices through Intune. Recently, the devices will no longer run through the process properly during OOBE. When we reset a machine, the apps do not install.

The devices are configured for autopilot. They show profile status of assigned in Intune. After logging in as a user during OOBE, though, they never display the app install window like they used to. When looking at the Autopilot deployments page in Intune, it shows the device enrollment status as success, but it also shows it completed in 10-15 seconds. In the past, when this was successful, it was always 5-10 minutes before it was successful.

Can anyone tell us where to start troubleshooting this problem? Autopilot has been working flawlessly when resetting a Windows 10 or 11 device. Now none of them are going through the process. All machines are Azure AD joined. They are not hybrid and we have nothing on prem anymore.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,140 questions
Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
438 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,898 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,706 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Pavel yannara Mirochnitchenko 12,411 Reputation points MVP

    Make sure that ESP page is configured to wait until all apps are installed. Also make sure, that apps are assigned to Autopilot device collection. It also would not be a big deal just to recreate new autopilot profile from scratch and re-do ESP configuration. I once witnessed some similar behavior where just re-creation solved the problem.

    0 comments No comments

  2. Crystal-MSFT 45,911 Reputation points Microsoft Vendor

    @Jeremy Boger, Thanks for posting in Q&A. Besides Pavel's suggestions, please also ensure all the network requirement is met in your wired network.

    If there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.