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We have Windows Autopilot setup on several devices through Intune. Recently, the devices will no longer run through the process properly during OOBE. When we reset a machine, the apps do not install.
The devices are configured for autopilot. They show profile status of assigned in Intune. After logging in as a user during OOBE, though, they never display the app install window like they used to. When looking at the Autopilot deployments page in Intune, it shows the device enrollment status as success, but it also shows it completed in 10-15 seconds. In the past, when this was successful, it was always 5-10 minutes before it was successful.
Can anyone tell us where to start troubleshooting this problem? Autopilot has been working flawlessly when resetting a Windows 10 or 11 device. Now none of them are going through the process. All machines are Azure AD joined. They are not hybrid and we have nothing on prem anymore.
Screenshot 2023-05-24 134031.png
Attached are the settings of the profile. After resetting the computer, it will ask for language, keyboard, additional keyboard, and then wireless setup. After inputting that data, it then reboots. When it reboots, it asks for username/password to join Azure AD. After that step completes, it pops up a screen saying it is preparing the device. It then just skips past that screen after a few seconds and loads to the Windows desktop. I no longer see the status box of applying policies, apps, etc. It fails to run that part at all.
Screenshot 2023-05-24 135222.png
These are the profile settings for the Laptop Autopilot group. This is what I am testing with. I have not checked to see if the desktop or tablet groups show different results. They are all three setup almost exactly the same. Only exception would be the naming scheme I have configured for each of them.
I have confirmed that everything seems to operate properly on a desktop that is hard wired into our network. It completes Autopilot and displays/configures everything as expected. As previously mentioned, the desktop configuration is the exact same as the laptop except for the naming scheme.
Would there be any reason the issue would be with a device connected to the wireless network instead of the wired network? The laptop connects to the wireless network without issue, as it does that prior to Azure AD joining. I'll try hard wiring the laptop and see if it completes properly that way. Everything was working wirelessly in the past, so I'm not sure why it would have quit all of the sudden.
Make sure that ESP page is configured to wait until all apps are installed. Also make sure, that apps are assigned to Autopilot device collection. It also would not be a big deal just to recreate new autopilot profile from scratch and re-do ESP configuration. I once witnessed some similar behavior where just re-creation solved the problem.
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@Jeremy Boger, Thanks for posting in Q&A. Besides Pavel's suggestions, please also ensure all the network requirement is met in your wired network.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-endpoints
If there's any update, feel free to let us know.
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@Jeremy Boger, Hope things are going well. If there's any update, feel free to let us know.