Viewers only see black screen on the video but hear tone

Question

Hi All,

I'm working on a Sharepoint website internal in my company and people should access a video that was published there. My Problem is, that I see the video, but my colleagues can't see it. Some only see black screen, others hear the tone but also no/ only black picture...

Can anybody help me with this please? In user settings they received the access rights.

Thanks for your Help!

Answer 1

Hi @Jannik Lang ,

Sounds like an occasional problem.

Can you describe how you uploaded the video below? Should it be stored in the library, or displayed directly in the Page?

As you said, the user having the problem has sufficient permissions, right?

Is it opened directly in the web page?

Has this happened before? Or is this the first time?

It would be even better if there were screenshots of the event.

Don't worry, let's do some troubleshooting.

1. Because SharePoint online relies on the network, first check whether the network is stable.
2. Clear the browser cache or use incognito mode.
3. Try switching browsers.
4. Log in with your account on other people's devices to see if the problem still occurs.

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Answer 2

Hi @Jannik Lang ,

Great to know that and thanks for sharing the update here.

You are really amazing!

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Viewers only see black screen on the video but hear tone]

Issue Symptom:
I'm working on a Sharepoint website internal in my company and people should access a video that was published there. My Problem is, that I see the video, but my colleagues can't see it. Some only see black screen, others hear the tone but also no/ only black picture...

Can anybody help me with this please? In user settings they received the access rights.

Current status:
the solution using another browser has worked out!

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member to see the useful information when reading this thread. Thanks for your understanding!