Authenticator not working

Question

Hello, I am trying to log into my account on teams but every time I do. It says it can't find my account. And my account is grayed out. Why is this happening and how do I fix it?

Answer 1

Hi @Felicia Lee

It sounds like there might be an issue with your account.

Please contact your Teams admin center and let it check the following settings:

1)Go to Teams admin center and check if your user account is still in Teams organization.

2)Please try to login in Teams web client to see if this issue can be reproduced. If there is no issue in Teams web client, please try to clear Teams client cache file and restart Teams client.

For more details about how to clear Teams client cache file, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows

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