Azure communication services - Error when starting a video call - Video operation failure permissionDeniedError

Hamza Zubaca 5 Reputation points
2023-06-01T04:45:02.9866667+00:00

Hi!

I have an Angular app that utilizes the ACS in order to have 1:1 video calling implemented.

The resources are set up, and everything is working as expected, but just on local environments.

Once the app is deployed to the kubernetes dev env, that is where the trouble starts. If I were to attempt to start a call on the dev env. I am getting the error below:
User's image

As you can see, the video stream gets disconnected, apparently due to some permission error. I am using Chrome, and I've checked the appropriate permissions were given to the app (camera, microphone). Once again, I'd like to emphasize that the same code runs fine locally... However, there is one more thing. It seems that this error appears only on the chromium based web browsers (I tried edge and chrome), but it works as expected on Mozilla.

Please advise, and let me know if I need to provide more information.

I would be very grateful for any pointers... at this point...

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Grmacjon-MSFT 17,366 Reputation points
    2023-06-02T21:03:27.52+00:00

    Hi @Hamza Zubaca

    Thanks for bringing this our attention. It looks like this issue require deeper investigation. Could you please send us an email to AzCommunity[at]Microsoft[dot]com with the below details, so that we can enable a one-time-free support for you to work closely on this issue?

    • Email subject: <Attn - Grace >
    • Thread URL: <Microsoft Q&A Thread>
    • Subscription ID: <your Azure subscription id>

    Please let me know here once the email is sent along with above requested details.

    Thanks,

    Grace

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