Apostrophe becoming "&#39"

Question

Apostrophe becoming "&#39"

Arnaud VERLINDEN 20

Hello,

When using Sendinblue to send an email, one character has a display bug in Outlook that we don't see in other mailboxes.

The apostrophe character becomes &#39 which is a problem because the email has to be delivered to our customers.

For the moment, we're getting round the problem by changing the text, but we'll have to solve this bug at some point anyway.

Do you have any solutions?

Thanks for your help

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Answer 1

Faery Fu-MSFT 19,751 Moderator

Hi @Arnaud VERLINDEN ,

According to my research, this can happen when smart quotes are copied from a program like Word into a web browser. The smart quotes are using an UTF-8-character set and your Outlook doesn't support this setting.

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Arnaud VERLINDEN 20 Reputation points

2023-06-05T07:02:10.9633333+00:00

Thank you for this answer.

This works on my computer but I guess this solution has to be made on every computer that will receive the message and it is impossible for us to do. We will continue to avoid this character in our future mail if it is not natively soluced.

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Apostrophe becoming "&#39"

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