How to best contact AAD Support without being able to login (user or admin)

JDSec-9828 20

I foolishly applied a conditional access policy that is blocking all users and admins from signing into the tenant. I know exactly where I went wrong and I need MS to disable or set to report only a specific CA policy so that I can sign in and fix.

Is there a specific support channel or phone for tenant recovery or AAD support that I can use without logging in?

JamesTran-MSFT 36,776 Reputation points Microsoft Employee

2023-06-07T18:46:49.8466667+00:00

@JDSec-9828

I wanted to check in and see if you had any other questions or if the answers below helped to resolve your issue?

Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Shweta Mathur 30,201 Reputation points Microsoft Employee

2023-06-14T04:29:46.0066667+00:00

Hi @JDSec-9828 ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
JDSec-9828 20 Reputation points

2023-06-22T15:06:33.2133333+00:00

Hello, Issue still ongoing. the contact number provided is correct sadly dealing with Ms Support isn't great, issue still ongoing as we just get bounced around all the different teams. Had our ticket closed and open fresh once about 4 times now. just got of the phone with the data protection team hopefully this is the last step.

However for the purpose of this forum yes technically the below answer is correct just not one that will help us thank you.
JamesTran-MSFT 36,776 Reputation points Microsoft Employee

2023-06-22T17:17:51.14+00:00

@JDSec-9828

Thank you for following up on this and I apologize for the difficulties you've experienced when trying to get back into your account and tenant.

I noticed that your recent experience was not helpful and to hopefully help expedite things, can you share the support request number that was closed, and I can take a closer look into your issue and reach out to the engineer, if needed.

If you have any other questions, please let me know. Thank you for your time and patience throughout this!

Accepted answer

JamesTran-MSFT 36,776 Reputation points Microsoft Employee

2023-06-05T20:47:05.52+00:00
@JDSec-9828

Thank you for your post!

I understand that you mistakenly applied your Conditional Access policy blocking all users and admins from signing into your Azure AD tenant. Since this is a locked-out scenario and all of your users and admins aren't able to login, you can reach out to the Global Customer Service team or the Azure Data Protection team for further assistance - (866-807-5850) in regaining access to your tenant.

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD, this will help prevent being accidentally locked out of your Azure AD tenant for any reason.

Additional Links:

What to do if you're locked out of the Azure portal?

Troubleshooting sign-in problems with Conditional Access

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
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JamesTran-MSFT 36,776 Reputation points Microsoft Employee

2023-06-06T17:41:04.18+00:00

@JDSec-9828

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

JamesTran-MSFT 36,776 Reputation points Microsoft Employee

2023-06-21T16:21:07.3966667+00:00

@JDSec-9828

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
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1 additional answer

Rafael da Rocha 5,176 Reputation points

2023-06-02T09:59:56.9933333+00:00

Hello,

here's a thread with a complete solution for your issue:

https://learn.microsoft.com/en-us/answers/questions/1003487/all-admins-locked-out-due-to-faulty-conditional-ac

If this or any other reply helped solve your question, please remember to upvote and/or "Accept Answer".

It helps others facing similar issues find the solution.
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How to best contact AAD Support without being able to login (user or admin)

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