New Outlook - Shared Mailboxes (Inbox) badges not displaying

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New Outlook - Shared Mailboxes (Inbox) badges not displaying

Donavan Becker 30

Badges are not displaying on the new Outlook View for Shared Mailbox User's image

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Answer 1

Faery Fu-MSFT 19,751 Moderator

Hi @Donavan Becker ,

Do you mean desktop notifications? Currently, it is not feasible for a shared mailbox to have a new email notification while adding the shared mailbox via automapping.

I did some research and found that adding the shared mailbox as a separate mailbox account, you can receive desktop notifications.

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Donavan Becker 30 Reputation points

2023-06-05T14:51:21.3+00:00

I am just talking about the Number on the Mailbox. So if a new email comes I have to actually click the folder to see if there are any emails in there.
Faery Fu-MSFT 19,751 Reputation points Moderator

2023-06-07T05:42:07.7133333+00:00

Hi @Donavan Becker ,

Can it be displayed in the classic version of outlook?

Besides, is this folder a shared mailbox folder or someone else shared it with you?
Donavan Becker 30 Reputation points

2023-06-07T14:28:29.9633333+00:00

Badge on Public Mailbox Folder.jpg

Yes I can see that with the classic version of outlook you are able to see the badges on the mailbox.

This is a shared mailbox folder
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Donavan Becker 30 Reputation points

2023-06-12T13:06:11.9033333+00:00

Yeah, I am using both the new Outlook and Classic outlook at the same time. I just wanted to make sure this is resolved before the new Outlook is completely released. Also, adding it as a shared mailbox isn't an option that I can take.
Faery Fu-MSFT 19,751 Reputation points Moderator

2023-06-15T07:50:47.8766667+00:00

Hi @Donavan Becker ,

These articles are updated as features are added:

Things to know about the new Outlook for Windows
New Outlook for Windows available to all Office Insiders

If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
xoxidein 31 Reputation points

2024-01-02T21:48:18.3666667+00:00

What a colossal oversight.

If a Shared Mailbox is auto mapped, how do we add it manually?!

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New Outlook - Shared Mailboxes (Inbox) badges not displaying

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