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Hello community! I hope you can help me with this issue that I’m facing.
There is only one device of 800 in the company that is not able to enroll to MDM. See error below "Your account has reached the maximum device limit for connecting to your work or school".
I've been researching a lot and have not found a solution. By default the device limit is 5 and I do not want to change that setting. I've:
I have no issues with other devices nor user accounts. This laptop has a fresh OS install. I even tried to enroll the account on another device to rule out if the issue was on the device, same error. That means the issue is tied to the user account. Any advice?Thanks!
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@Carlos Lino, Thanks for posting in Q&A.
The error message "Your account has reached the maximum device limit for connecting to your work or school" means that the user account has reached the maximum number of devices allowed to be enrolled in MDM. This message usually appears when the device enrollment limit of 5 has been reached. However, since you have deleted unused devices and there are only 3 enrolled devices in Intune for the user, we can check if the Azure device limit restriction has been reached and if the deleted device records are all removed from Azure AD as well.
https://learn.microsoft.com/en-us/mem/intune/enrollment/device-limit-intune-azure
If there's any update, feel free to let us know.
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Have you also deleted devices from AAD? Deleting them from Intune will not automatically delete them in AAD, you need to do that too.
Thank you both for your response. Let me share these screenshots:
Azure AD
Intune:
On both sides the devices show the same for this particular user. Let me share the device limit and devices per user:
Azure:
Intune:
What else can I do? Please suggestions!
@Carlos Lino, Thanks for the reply. From the information you provided, I notice the limit on both Azure AD and Intune have not reached.
For this specific user, did it have Microsoft Intune license assigned? If he/she enroll other device, will it gets the same issue?
Finally, I found out the issue! Yes, the license was all good for that user. The issue was in Intune. The old devices were still tied to the user account as "not evaluated" and those devices were previously deleted as you saw in my priors scree shoots. After deleted the devices not needed (005, 013), the device in question let me enroll with no issues.
Now the question is, why this happens?
@Carlos Lino, Thanks for the reply. I am glad to hear that the issue is resolved. From your description, it seems the device is not deleted previously. To know why, could you get screen shot to let us know how did we do the deletion previously?
Initially, I went to Azure > Users > Look up the user > Selected unused devices, delete. This is the procedure that I usually do for any device when I need to delete them. Then, to double check the device is fully gone, I go to EndPoint Manager and look up the devices previously deleted on Azure. When I delete from Azure, the devices are gone on EndPoint as well. Is this procedure correct?
@Carlos Lino, Thanks for the reply. In General, we will firstly delete the devices in Intune, then go to Azure AD to delete the device if it is still existing to ensure the device has been cleaned completely.