Azure Communication Service - Get Phone Number Failed

Question

Hi,

I am trying to get phone number in ACS. And getting below error. Previously I can able to acquire one number after deleting that I tried to get new number and not able to do it.

Error:
An error has occurred while purchasing a phone number. You may need to be allow-listed to have your phone number quota upgraded or you can request a special order. Choose one of the following options:

• Create a support request for ACS Support by using: "Issue Type: Technical", "Service Type: Communication Services" and "Problem Type: Acquiring a phone number". Learn more
• Create a special order for Telephone Numbers. Learn more

Thank you

Answer 1

It seems like you are having trouble acquiring a phone number in Azure Communication Services. The error message you received suggests that you may need to be allow-listed to have your phone number quota upgraded or you can request a special order.

If you are trying to purchase a high volume of phone numbers, you may need to request a quota increase. You can do this by creating a support request for Azure Communication Services Support. To do this, please follow these steps:

1. Go to the Azure portal and navigate to your Communication Services resource.
2. Click on "Support + Troubleshooting" in the left-hand menu.
3. Click on "New support request".
4. In the "Basics" tab, select "Technical" for the Issue Type, "Communication Services" for the Service Type, and "Acquiring a phone number" for the Problem Type.
5. Fill out the rest of the form with the relevant information and submit the request.

Alternatively, if you need a specific phone number that is not available through the normal search process, you can request a special order. You can find more information on how to do this by following the link provided in the error message.

If you have issues opening the support ticket, please reply to this message and we can assist you further.