Fix Word File Error

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Fix Word File Error

Haykuhi Poghosyan 20

Hi. I am using Word on MacbookAir. Today I finished my academic paper and saved the file in a different location. It showed that file is saved and I closed the Word file. Now I cannot find the file. The file name is visible only in Word ->recents, when I click to open it shows that file is removed or deleted. The file is not in my trash as well. I got a panic attack because of that, month of working is gone in a second. Hope you can help me restore and find the file. Pls pls pls help!!!

photo_2023-06-06 22.52.24.jpeg
photo_2023-06-06 22.52.20.jpeg

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Answer accepted by question author

Emi Zhang-MSFT 30,191 Microsoft External Staff

Hi,

Based on your screenshot, you save the document in iCloud Drive.

I suggest you check if you sign out the iCloud Drive, you can go to the iCloud Drive directly and check if you can find the document.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Haykuhi Poghosyan 20 Reputation points

2023-06-07T08:18:56.69+00:00

Hi. Thank you for your response. Yes, I found the files in iCloud, but they recovered as 0-byte files. Is there anything that I can do get my content back ?
Emi Zhang-MSFT 30,191 Reputation points Microsoft External Staff

2023-06-07T08:46:14.3133333+00:00

Hi,

I suggest you read this support article and check if it is helpful:

https://support.apple.com/en-us/HT203512#:~:text=1%20Make%20sure%20that%20your%20iPhone%2C%20iPad%2C%20iPod,of%20macOS.%20See%20the%20iCloud%20...%20See%20More

If the method is not helpful I suggest you try to contact Apple support, the reason why we recommend posting appropriately is you will get the most qualified pool of respondents. :D

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Haykuhi Poghosyan 20 Reputation points

2023-06-07T08:18:56.69+00:00

Hi. Thank you for your response. Yes, I found the files in iCloud, but they recovered as 0-byte files. Is there anything that I can do get my content back ?
Emi Zhang-MSFT 30,191 Reputation points Microsoft External Staff

2023-06-07T08:46:14.3133333+00:00

Hi,

I suggest you read this support article and check if it is helpful:

https://support.apple.com/en-us/HT203512#:~:text=1%20Make%20sure%20that%20your%20iPhone%2C%20iPad%2C%20iPod,of%20macOS.%20See%20the%20iCloud%20...%20See%20More

If the method is not helpful I suggest you try to contact Apple support, the reason why we recommend posting appropriately is you will get the most qualified pool of respondents. :D

Answer 1

John Korchok 232.8K Volunteer Moderator

Unfortunately, iCloud is not a supported cloud service for editing Word files. I recommend that you try OneDrive instead, it's engineered for that job.

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Fix Word File Error

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