Error event ID 1000

Question

Saw this error for the first time in my event manager

Application: DistributedCacheService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
   at System.Net.Dns.HostResolutionEndHelper(System.IAsyncResult)
   at System.Net.Dns.EndGetHostEntry(System.IAsyncResult)
   at Microsoft.ApplicationServer.Caching.SecurityCommon.GetHostEntry(System.String)

Exception Info: Microsoft.ApplicationServer.Caching.DataCacheException
   at Microsoft.ApplicationServer.Caching.SecurityCommon.GetHostEntry(System.String)
   at Microsoft.ApplicationServer.Caching.SecurityCommon.AreSameMachines(System.String, System.String)
   at Microsoft.ApplicationServer.Caching.Utility.GetHostUsingHostAndServiceNames(System.String, System.String, System.Collections.Generic.List`1<Microsoft.ApplicationServer.Caching.IHostConfiguration>)
   at Microsoft.ApplicationServer.Caching.ServiceConfigurationManager.InitializeThisHostData()
   at Microsoft.ApplicationServer.Caching.ServiceConfigurationManager..ctor()
   at Microsoft.ApplicationServer.Caching.VelocityWindowsService.StartService(Boolean)
   at Microsoft.ApplicationServer.Caching.VelocityWindowsService.StartServiceCallback(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

Answer 1

Hi @Tevon2.0,

This error is about the Distributed Cache Service (DistributedCacheService.exe). Based on the error message, it appears that the process was terminated due to an unhandled exception.

The SocketException mentioned in the exception information is an exception indicating a socket error. According to the exception stack information, you can see the codes and methods related to network communication.

Here are some possible workarounds:

Check your network connection: First make sure your computer has a reliable network connection. Check the network configuration and devices to make sure there are no network issues.

Check DNS resolution: Based on the Dns.HostResolutionEndHelper and Dns.EndGetHostEntry methods in the exception message, it appears that the error occurred during DNS resolution. Make sure DNS is configured correctly and can successfully resolve hostnames.

Restart service: Attempt to restart the Distributed Cache Service (DistributedCacheService). This can be done through Services Manager (Services.msc) or the command line.

Check firewall and proxy settings: Make sure that firewall or proxy server settings do not prevent the Distributed Cache service from communicating over the network. Verify firewall and proxy server configurations to ensure they do not interfere with the proper functioning of the Distributed Cache service.

Update or reinstall the Distributed Cache service: If the problem persists, you can try to upgrade or reinstall the Distributed Cache service. Make sure to use the latest version and follow the official documentation for proper installation and configuration.

Note that the above solutions are for informational purposes only, and specific solutions may vary on a case-by-case basis. It is recommended that you choose an appropriate solution based on the actual situation and system environment.

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