how to fix The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location error

Question

My Windows 11 laptop using Office 365 will not show images in Outlook emails. I get this message: The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location. I've tried some of the fixes I've found online, but they haven't fixed the problem. The solution suggested below doesn't work because I don't have/can't find DWORD: BlockHTTPimages

The linked image cannot be displayed error in an Outlook email message is a common issue while using Microsoft Outlook. To resolve the problem, you can try the following steps:

1. Exit Microsoft Outlook completely.
2. Press Windows Key+R to open a Run dialog box.
3. Type "regedit.exe" in the Run dialog box, and then press Enter.
4. Locate and select the following subkey:

• Key: HKEY_CURRENT_USER\Software\Microsoft\Office<version>\Common
• DWORD: BlockHTTPimages
• Value: 1

1. Right-click the BlockHTTPimages key, and then select Delete.
2. When you are prompted to confirm the deletion, select Yes.
3. Close Registry Editor.
4. Start Microsoft Outlook again.

Answer 1

Hi @Janet Rich ,

As mentioned in the document, have you had a chance to check the Policies hive as well to see if there's a BlockHTTPimages key?

Key: HKEY_CURRENT_USER\Software\policies\Microsoft\Office\16.0\Common
DWORD: BlockHTTPimages
Value: 1

If it exists, try to delete the BlockHTTPimages key there and check the result.
(Note: If the registry value is located under the Policies hive, it may have been configured by Group Policy. If it was configured by Group Policy, it will be restored when this policy is refreshed on the computer. Your administrator must change the policy to change this setting.)

If the BlockHTTPimages key is not there either, please go to Internet Options, make sure the Internet Explorer Security setting Do not save encrypted pages to disk is disabled. See the document below for detailed instructions:

HTTPS linked images in HTML emails display the red X

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Answer 2

Hi @Janet Rich ,

It turns out my problem was my VPN - when I'm connected to it I cannot see images in my Outlook emails. When not connected to my VPN, I can see all of the images. So at least I know what to do in order to see images

Great to know that you've sorted this out and thanks for the share so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your reply in case you'd like to "Accept" the answer : )

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[how to fix The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location error]

Issue Symptom:

"My Windows 11 laptop using Office 365 will not show images in Outlook emails. I get this message: The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location. "

Cause:

“It turns out my problem was my VPN - when I'm connected to it I cannot see images in my Outlook emails. When not connected to my VPN, I can see all of the images.”