Azure Arc Update Management

Question

Azure Arc Update Management

Shuvajit Roy 166

I have installed update in my lab vm connected to Azure via Azure Arc. However, when I check the history from Azure portal I see that all the updates are successfully installed.

If I check from the view installed update from the control panel of the connected machine, I see no update installed. Moreover, while I see updates from the connected machine, I see update pending, Install.

Note: Server restarted multiple times after update installation from Azure portal.

Can anyone help me?
User's image

User's image

Ryan Hill 30,266 Reputation points Microsoft Employee Moderator

2023-06-26T13:19:02.4466667+00:00

@Shuvajit Roy just circling back to see if the provided post helped resolve your issue. Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.
Ryan Hill 30,266 Reputation points Microsoft Employee Moderator

2023-06-29T12:59:12.9033333+00:00

Hi @Shuvajit Roy I've reached out to the team and your issue will need further investigation. Please send me an email to AzCommunity[at]microsoft[dot]com ATTN: Ryan enclosed with your subscription id and a link to this post so we can work offline with you.
Shuvajit Roy 166 Reputation points

2023-07-02T07:31:08.0566667+00:00

Hi Ryan,

Thank you for answering.

I am not authorized to share my subscription id since this tenant is under the jurisdiction of my employer. However, I can send mail to the azure community and link this post. We can always work together when needed to resolve the issue.
Nikhil Mengaram 25 Reputation points Microsoft Employee

2023-08-12T16:46:00.7933333+00:00

Hi Shuvajit Roy, is it possible to share time when 5th screenshot about "Updates available" taken. Last checked time there shows yesterday 5:07PM, and updates happened on 6/14 ~11:00AM, See if you need to recheck updates to reflect latest status. Thanks
Shuvajit Roy 166 Reputation points

2023-08-28T08:53:28.2433333+00:00

Hi @Nikhil Mengaram ,

I decommissioned the VM. I will check again when I deploy next time. I will update u with the status if anything of this sorts appears again.
Nikhil Mengaram 25 Reputation points Microsoft Employee

2023-08-28T09:56:20.2166667+00:00

Thank you @Shuvajit Roy

1 answer

Your answer

Ryan Hill 30,266 Reputation points Microsoft Employee Moderator

2023-06-26T13:19:02.4466667+00:00

@Shuvajit Roy just circling back to see if the provided post helped resolve your issue. Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.
Ryan Hill 30,266 Reputation points Microsoft Employee Moderator

2023-06-29T12:59:12.9033333+00:00

Hi @Shuvajit Roy I've reached out to the team and your issue will need further investigation. Please send me an email to AzCommunity[at]microsoft[dot]com ATTN: Ryan enclosed with your subscription id and a link to this post so we can work offline with you.
Shuvajit Roy 166 Reputation points

2023-07-02T07:31:08.0566667+00:00

Hi Ryan,

Thank you for answering.

I am not authorized to share my subscription id since this tenant is under the jurisdiction of my employer. However, I can send mail to the azure community and link this post. We can always work together when needed to resolve the issue.
Nikhil Mengaram 25 Reputation points Microsoft Employee

2023-08-12T16:46:00.7933333+00:00

Hi Shuvajit Roy, is it possible to share time when 5th screenshot about "Updates available" taken. Last checked time there shows yesterday 5:07PM, and updates happened on 6/14 ~11:00AM, See if you need to recheck updates to reflect latest status. Thanks
Shuvajit Roy 166 Reputation points

2023-08-28T08:53:28.2433333+00:00

Hi @Nikhil Mengaram ,

I decommissioned the VM. I will check again when I deploy next time. I will update u with the status if anything of this sorts appears again.
Nikhil Mengaram 25 Reputation points Microsoft Employee

2023-08-28T09:56:20.2166667+00:00

Thank you @Shuvajit Roy

Answer 1

Hi Shuvajit Roy

It is possible that the update installation process is still ongoing. Sometimes, it takes a while for the updates to be fully installed and reflected in the control panel**2**. You can wait for some time and check again later to see if the updates have been installed.

If the updates are still not installed after some time, you can try restarting the machine again to see if that helps. Sometimes, a restart is required to complete the installation process.

If the issue persists, you can try running the following command in PowerShell on the connected machine to check for any pending updates:

Get-WindowsUpdate

This will show you a list of all the pending updates on the machine. You can then try installing the updates manually from the control panel or by running the following command in PowerShell:

Install-WindowsUpdate

If you are still unable to install the updates, you can try resetting the Windows Update components on the machine by running the following commands in PowerShell**1**:

Stop-Service -Name wuauserv
Stop-Service -Name cryptSvc
Stop-Service -Name bits
Stop-Service -Name msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 catroot2.old
Start-Service -Name wuauserv
Start-Service -Name cryptSvc
Start-Service -Name bits
Start-Service -Name msiserver

This will stop the Windows Update services, rename the SoftwareDistribution and catroot2 folders, and then restart the services. After running these commands, try checking for updates again and see if the issue is resolved.

If none of these steps work, it is possible that there is an issue with the update installation process. You can try contacting Microsoft support for further assistance.

--please don't forget to "[Accept the answer]" if the reply is helpful--

Shuvajit Roy 166 Reputation points

2023-06-27T07:38:57.24+00:00

Hi @subrothodas-9589,

I get error after executing the commands. Additionally, when I check for update from Azure portal I continue to get the same update with same KB despite having it installed in the system.

Share via

Azure Arc Update Management

1 answer

Your answer