That doesn't match the phone number associated with your account

Question

Trying to login to Azure portal, but getting "That doesn't match the phone number associated with your account. I am not receiving the four digit verification code on my phone.

This is delaying my studies. Can you help urgently?

Answer 1

@Davy Chileshe

Thank you for your post and I apologize for the delayed response!

Error:

That doesn't match the phone number associated with your account.

Findings:

I understand that you're having issues logging into the Azure Portal and are running into the error message above. To hopefully point you in the right direction or resolve your issue, here are a few things you can try:

1. Ensure you've entered the correct phone number associated with your account. If you're not sure which phone number is associated with your account, you can try using a different phone number that you may have used in the past.
2. If you're supposed to be receiving an email, check your spam or junk folder to see if the verification code was sent there by mistake.
3. Try requesting another verification code since there might be a delay in receiving the initial code.
4. If you're still not receiving the verification code, you can try using a different verification method such as the Microsoft Authenticator app or an alternate email address.

If these steps don't help resolve your issue and you're completely locked out of your Azure AD tenant, I'd recommend reaching out to an Admin and seeing if they can add an authentication method for your user. If you're the sole user within your tenant, you can reach out to the Global Customer Service team, or our Azure Data Protection team for further assistance - (866-807-5850).

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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