The "isScreenSharingChanged" event of Azure Communication was not triggered when the stop sharing button was clicked..

Question

The "isScreenSharingChanged" event of Azure Communication was not triggered when the stop sharing button was clicked..

Mui Mcentire 30

I am utilized Azure/Communication-calling javascript to implement a screen sharing function on the web app. But the "isScreenSharingChanged" event of Azure Communication was not triggered when the stop sharing button was clicked.

Please help!

Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-16T09:22:55.6966667+00:00

Mui, Thanks for the follow-up and additional clarity. I'm checking on this, and will get back to you shortly.
Mui Mcentire 30 Reputation points

2023-06-20T13:08:41.28+00:00

Thank you @ajkuma!
Mui Mcentire 30 Reputation points

2023-06-22T16:58:23.9066667+00:00

Hi @ajkuma. I'm just wondering, do you have any update on this? Thanks
Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-23T07:04:39.33+00:00
@Mui Mcentire , My apologies for the delayed response, I was sick OOF.

For a deeper investigation on this, we wish to engage with you offline for a much closer look, please send an email with subject line “Attn:Ajay” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

Referencing this thread,

Azure subscription ID,

Azure resource name and the time of issue occurrence.

ACS callID

Browser network trace ( read the note below)
Capture a browser trace for troubleshooting
How to collect a network trace

Note:

*A network trace contains the full contents of every message sent by your app. Never post raw network traces from production apps to public forums like GitHub.

Microsoft support uses these traces for troubleshooting purposes only. Please be mindful who you share your traces with, as they may contain sensitive information about your environment.*

Reference:

Troubleshooting in Azure Communication Services
Azure Communication Services Voice Calling and Video Calling logs

Much appreciate your cooperation!
Mui Mcentire 30 Reputation points

2023-06-23T13:28:45.9866667+00:00

Thanks @Ajkuma for response. I hope you are feeling better.
I will reply to the engagement offline.
Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-24T04:07:39.45+00:00

Sure, thank you, Mui.

Answer accepted by question author

1 additional answer

Your answer

Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-16T09:22:55.6966667+00:00

Mui, Thanks for the follow-up and additional clarity. I'm checking on this, and will get back to you shortly.
Mui Mcentire 30 Reputation points

2023-06-20T13:08:41.28+00:00

Thank you @ajkuma!
Mui Mcentire 30 Reputation points

2023-06-22T16:58:23.9066667+00:00

Hi @ajkuma. I'm just wondering, do you have any update on this? Thanks
Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-23T07:04:39.33+00:00

@Mui Mcentire , My apologies for the delayed response, I was sick OOF.

For a deeper investigation on this, we wish to engage with you offline for a much closer look, please send an email with subject line “Attn:Ajay” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

Referencing this thread,

Azure subscription ID,

Azure resource name and the time of issue occurrence.

ACS callID

Browser network trace ( read the note below)
Capture a browser trace for troubleshooting
How to collect a network trace

Note:

*A network trace contains the full contents of every message sent by your app. Never post raw network traces from production apps to public forums like GitHub.

Microsoft support uses these traces for troubleshooting purposes only. Please be mindful who you share your traces with, as they may contain sensitive information about your environment.*

Reference:

Troubleshooting in Azure Communication Services
Azure Communication Services Voice Calling and Video Calling logs

Much appreciate your cooperation!
Mui Mcentire 30 Reputation points

2023-06-23T13:28:45.9866667+00:00

Thanks @Ajkuma for response. I hope you are feeling better.
I will reply to the engagement offline.
Ajay Kumar N 28,236 Reputation points Microsoft Employee Moderator

2023-06-24T04:07:39.45+00:00

Sure, thank you, Mui.

Answer 1

Ajay Kumar N 28,236 Microsoft Employee Moderator

To benefit the community, posting a summary of the solution that worked for Mui.

"We were able to solve the issue, by going around the azure library - by get the navigator.mediaDevices to retrieve the stream and then attach the stream to screen sharing Call."

Thanks @Mui Mcentire for your collaboration!

Answer 2

Ajay Kumar N 28,236 Microsoft Employee Moderator

@Mui Mcentire ,

As I understand from the issue description that you are facing an issue with the "isScreenSharingChanged" event of Azure Communication not being triggered when the stop sharing button is clicked.

To isolate the issue, you may review the following:

If you haven’t one this already, ensure that you have subscribed to the event using the call.on('isScreenSharingChanged', callback) method and that the callback function is properly defined.

Also, review the stop sharing button is not properly calling the call.stopScreenSharing() method. Make sure that the button is properly wired up to call this method when clicked.

See @azure/communication-calling | call interface for more info.

If you have already checked these things and are still experiencing issues, it would be helpful to provide more info about your implementation and any error messages you are receiving.

Kindly let us know, I’ll follow-up with you further.

Note: Please do not share any PII data on the public forum.

Mui Mcentire 30 Reputation points

2023-06-15T12:50:23.0233333+00:00

@ajkuma Thanks for the response.
The "stop sharing" button that I mentioned is provided by the browser in a floating window (see attached below). I have subscribed to the call.on('isScreenSharingChanged', callback). Clicking this button does stop the screen sharing, but it does not trigger the 'isScreenSharingChanged event.
How do I wire this button to the call.stopScreenSharing event? Is it even necessary, since it does stop the screen sharing? The issue is I need to wire it to a callback for the post stop screen sharing code, and I thought that subscribing to the 'isScreenSharingChanged' would achieve that.

I do have a custom button on the app that is wired to the call.stopScreenSharing method and that works properly.

However, when the user clicks this browser provided button, it stops the screen sharing but my custom actions do not get call.

Share via

The "isScreenSharingChanged" event of Azure Communication was not triggered when the stop sharing button was clicked..

1 additional answer

Your answer