Why am I getting signed out due to inactivity while I'm actively working on a word document?

Question

Why am I getting signed out due to inactivity while I'm actively working on a word document?

Larson, Paul 0

As I'm working in a word document, I get a warning that my session will expire due to inactivity. Often the warning pops up even while I am typing in the document. When I click the button to stay logged in, the document refreshes and scrolls to the beginning. I have to re-enable track changes and scroll back down to where I was working to continue. How can I disable this awful feature?

Emi Zhang-MSFT 30,176 Reputation points Microsoft External Staff

2023-07-04T09:32:05.3533333+00:00

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Emi Zhang-MSFT 30,176 Reputation points Microsoft External Staff

2023-07-04T09:32:05.3533333+00:00

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

ck459 676

Hi Paul,

Please go to Settings > Accounts > Email & accounts > Accounts.

Select the account that you're using on your apps and please make sure that it is set to 'Microsoft apps can sign me in'. If it is already set, try to remove the email then restart your computer.

If the issue persists, we can try the troubleshooting listed in the below mentioned thread.

Microsoft 365 desktop applications keeps logging out of account - Microsoft Community

Please update with your findings!

Sincerely,

CK

Eric Saund 0 Reputation points

2024-04-04T23:36:11.8633333+00:00

Please explain which "Settings" to go to. In what app or page?
Stefan Blom 335.4K Reputation points MVP Volunteer Moderator

2024-04-05T08:09:38.2933333+00:00

Please explain which "Settings" to go to. In what app or page?

Hi Eric,

At a guess, the suggestion is to go to Windows Settings (in Windows 10 or 11) and specifically to the account settings there.

Since this thread started in June 2023, the poster is probably not monitoring it anymore.

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Why am I getting signed out due to inactivity while I'm actively working on a word document?

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