[Web] [ACS] [CHAT] Chat SDK timeouts like Calling SDK timeouts

Question

[Web] [ACS] [CHAT] Chat SDK timeouts like Calling SDK timeouts

pawan.singh 0

Just like we have Reconnect/removal participant timeout for Calling SDK do we have anything like that for chat? Or is it like once a participant is added they are just added and never removed till we explicitly remove them (Consider cases like internet disconnected, in this case we can't really removeParticipant, so does that user gets removed from the chat after sometime? If yes, then after how much time? If No, how else should we handle it?)
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Grmacjon-MSFT 19,381 Reputation points Moderator

2023-06-19T04:52:01.47+00:00

Hi @pawan.singh

Thanks for the detailed question. We are checking internally with the engineering team to get more insights on your question and will get back to you when we hear back from them.

Best,

Grace

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Grmacjon-MSFT 19,381 Reputation points Moderator

2023-06-19T04:52:01.47+00:00

Hi @pawan.singh

Thanks for the detailed question. We are checking internally with the engineering team to get more insights on your question and will get back to you when we hear back from them.

Best,

Grace

Answer 1

VenkateshDodda-MSFT 25,111 Microsoft Employee Moderator

@pawan.singh Thanks for your patience on this.

I have checked with Azure Communication Service Engineering on this and sharing the below.

Chat Service in ACS is inherently different from calling Service and also it is a store and forward system and doesn't require a live connection for messages.
Once the participant is added to a thread it will be there until explicitly removed and has access to the messages on the thread regardless of the connection status.

Feel free to reach back to me if you have any further questions on this.

pawan.singh 0 Reputation points

2023-06-26T06:06:20.2766667+00:00

Hi @VenkateshDodda-MSFT
Thanks for the update, but question here is how do we show who all is there in the chat at the time (Presence System) and if it doesn't support presence system and if we need to build it then whats the point of Using a Chat Service, if Presence is built, message sending could also be built in almost similar way.

If Presence system if not part of ACS Chat as of now, is it there on the Roadmap to be done sometime?

Is ACS Chat not a full-fledged chat servcie? If so, please let us know, will have to look for alternatives.
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-07-03T04:25:29.1866667+00:00

@pawan.singh Apologize for the delay in my response. I will be checking with the internal team on this and update you accordingly.

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[Web] [ACS] [CHAT] Chat SDK timeouts like Calling SDK timeouts

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