How to fix error: AADSTS50105 - error appears when using Zendesk

Question

We have been experiencing login issues with out Zendesk account, and none of my team members are able to log in. We contacted Zendesk Support, and were redirected to contact Azure AD for a solution. The following is our Zendesk account:

diptyque.zendesk.com

Please refer to the attachment for the error zendesk login error.png

We look forward to hearing from you at your earliest convenience

Answer 1

Hello @Eiko Matsuoka

Thank you for reaching out. I have reviewed the error code: AADSTS50105 and would like to share following details about this error.

This error usually returns an message which would state following: Your administrator has configured the application {appName} ('{appId}') to block users unless they are specifically granted ('assigned') access to the application. The signed in user '{user}' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

• More information this error can be found on following article: Azure AD Authentication and authorization error codes. I have added a snip below from the article:

• Remediation to error message is to assign the user to the app. See Assign users and groups to an application and Problems signing in to SAML-based Single Sign-On configured apps.
• Details steps to fix this error can be found on following article: Error AADSTS50105 - The signed in user is not assigned to a role for the application.

I hope this helps to resolve your query. Please "Accept the answer" if the information helped you. This will help us and others in the community as well.