How to fix error: AADSTS50105 - error appears when using Zendesk

Eiko Matsuoka 5 Reputation points
2023-06-21T08:38:19.7233333+00:00

We have been experiencing login issues with out Zendesk account, and none of my team members are able to log in. We contacted Zendesk Support, and were redirected to contact Azure AD for a solution. The following is our Zendesk account:

diptyque.zendesk.com

Please refer to the attachment for the error zendesk login error.png

We look forward to hearing from you at your earliest convenience

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Harpreet Singh Matharoo 8,376 Reputation points Microsoft Employee Moderator
    2023-06-22T05:00:49.0266667+00:00

    Hello @Eiko Matsuoka

    Thank you for reaching out. I have reviewed the error code: AADSTS50105 and would like to share following details about this error.

    This error usually returns an message which would state following: Your administrator has configured the application {appName} ('{appId}') to block users unless they are specifically granted ('assigned') access to the application. The signed in user '{user}' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

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    I hope this helps to resolve your query. Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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