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Intune LAPS - How to troubleshooting

Sokoban 996 Reputation points
2023-06-22T21:24:32.1566667+00:00

My Computer is successful joined to Hybrid - Azure AD and LAPS showing Succeeded. Everything looks great but Local Admin Password showing "No local administrator passwords found" How will I do to troubleshooting that.

Something wrong here ?

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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Pavel yannara Mirochnitchenko 12,411 Reputation points MVP
    2023-06-23T11:55:12.54+00:00

    There is "LAPS" node in Event Viewer which shows all the logs of laps client service. It should reveal you what is happening under the hood.

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  1. Crystal-MSFT 46,271 Reputation points Microsoft Vendor
    2023-06-23T03:22:29.62+00:00

    @Sokoban, Thanks for posting in Q&A. For the error message "No local administrator passwords found", it can be the administrator account you want to manage is not existing. In fact, Windows LAPS can only manage accounts that already exist on the device. Please check on the affected device to confirm the admin account is exiting and enable on the device side:

    https://learn.microsoft.com/en-us/mem/intune/protect/windows-laps-overview#can-windows-laps-create-local-admin-accounts-based-on-the-administrator-account-name-thats-configured-using-laps-policy

    Please check the above information and if there's any update, feel free to let us know.

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