Outlook error 2002

Question

Goodmorning, launching Outlook I recive a 2002 error, foolowed by this message:

Correlation Id: e0adf1e2-ef91-47e9-8013-574905390548

Timestamp: 2023-06-26T09:21:51.000Z

DPTI: 7fb06cd7fd52fd6eb8f7b15cdbffdef77be87aa5ffb2b8bdebbe30588ef735cc

Why?

Best regerds.

Answer 1

Hi @Bruno Barabaschi ,

What type of account are you using?

If you sign in to online, will it occur same error?

Please also kindly check whether you have updated your Outlook to the latest version, if not please try it and then check the result.

If the issue continues, try to create a new profile, and add your account to the new profile and check if the same error still occurs.

Outlook for Windows: Create an Outlook profile

Outlook for Mac: Manage profiles or identities in Outlook for Mac

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Answer 2

Hello, when launching Outlook 365 I receive a 2002 error, followed by this message:

Correlation Id: ea59e6c3-2f26-43b9-859b-72947c570971

Timestamp: 2023-09-25T08:41:23.000Z

DPTI: 55cc8c17198c5f72cf40d8eacb44c3abd9295d1bb681179f8f46b537288bdca6

The access via web works fine as well as Outlook for IOS.

Regards,

Martin

Answer 3

This answer can fix it!

https://learn.microsoft.com/en-us/answers/questions/1405318/outlook-autodiscover-is-returning-the-wrong-tenant

I have successfully done