Authenticator phone sign-in set up 'We ran into an error'

Lara Bencini 45

I have successfully added my work account to the Microsoft Authenticator app. When i click on 'Set up phone sign-in' it confirms (green tick) that the device is registered and that screen lock has been set. Upon selecting 'Continue' i get the prompt to verify my sign in, which also works, and then i get the attached screen 'We ran into an error' 'Sorry, we couldn't add your account right now. Please try again later' .. Failed to set up phone sign-in, Failed to set-up notification approvals, Failed to set up one-time password codes etc. Any solutions?

Screenshot_20230627_130548_Authenticator

Joshua Lewin 0 Reputation points

2024-05-03T15:37:22.2033333+00:00

Solution: Azure> Entra> user> "Manage"> Authentication methods > "Require re-register Multifactor authentication"

then login to 365 and wait for the prompt to show up.. Then login on the phone.
André Hoekstra (AD) 5 Reputation points

2024-05-03T18:45:21.3633333+00:00

No, I'm sorry. It is just not supported for multiple accounts on Android. On iOS you can add multiple accounts, just not on Android yet.

7 answers

Lara Bencini 45 Reputation points

2023-07-07T14:42:01.8033333+00:00

Hi Michael, unfortunately not. IT cannot figure out the issue either. I have removed the account, uninstalled app, rebooted mobile and installed and added account again from scratch and i still get the same screen page with failures. Thankfully it still allows me to use the app to authenticate using the codes, but very annoying that we cannot figure out what is causing the above.
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Craig Silver 0 Reputation points

2023-07-18T20:58:38.3566667+00:00

I'm running into the same problem. Is the cause possibly that the phone is registered with my work, but the MS account on which I'm trying to set up to use phone sign-in is a different "work" MS account?

Lara Bencini 45 Reputation points

2023-07-19T06:56:26.9133333+00:00

In my case, it is a personal phone trying to set up a work MS account. I successfully managed to register the phone with IT using the app.

Craig Silver 0 Reputation points

2023-07-20T02:13:21.2566667+00:00

So, in the case of a personal phone and a work MS account, what is the trick to making it work?

Lara Bencini 45 Reputation points

2023-07-20T07:28:44.97+00:00

In my case it is working fine despite the above screenshot failures. I have followed the normal setup procedure. So i cannot figure out whether the above is failure of the software or really a failure of setup, as i am getting the approval notifications/ one time password codes etc on my phone when i sign in to an MS account on the web.
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Alessandro 0 Reputation points

2024-07-24T09:18:06.6133333+00:00

Hi,

I run exactly in this same error, but the strange thing is that while I'm able to configure passwordless access on my working phone, I can't on my personal phone.

I'm using a work account and everything on the personal phone is compliant, I already did a factory reset, have no particular configuration, given any possible authorization to the MS authenticator app.

everything works, eccept the ability to configure passwordless access.

any idea? of course I can't configure anything or see any configuration on the Entra Admin Center because it's up to my company, but when I opened a ticket they said there's nothing against the ability to activate it on a personal phone.

any idea?
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Authenticator phone sign-in set up 'We ran into an error'

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