Message display issue in Outlook

Question

Exchange server 2019. Outlook 2019.

In Outlook, new messages show up listing my name instead of the sender's name above the subject.

OWA shows the sender's name correctly on messages.

New Outlook profile on new computer has same issue.

Thanks

Edit: Found the answer, will leave this here for others in need.

Outlook - View tab - Current View - Change View - Compact

Answer 1

Hi @ Susan Dodds ,

Found the answer, will leave this here for others in need.

 

Great to know that you've already thought of a solution and really appreciate it for your sharing!
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[Message display issue in Outlook___]___

Issue Symptom:

Exchange server 2019. Outlook 2019.

In Outlook, new messages show up listing my name instead of the sender's name above the subject.

OWA shows the sender's name correctly on messages.

New Outlook profile on new computer has same issue.

 

The Solution:
To change the Outlook client display view, please do as follows:

1. Click Change View under the View tab.
2. Select Compact View.

 

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks!