Share via

Date/Time Not Staying Current on Android Enterprise Devices Enrolled in Intune

Angelyn O'Brien 0 Reputation points
2023-06-29T16:44:56.2333333+00:00

We are utilizing Zebra TC72 and TC77 android devices (currently on Android OS version 10) enrolled as Corporate Owned Dedicated (Kiosk) devices through Intune, using the Android Enterprise format/setting.

In the settings on these devices, they maintain the default setting of "Use Network-provided Time". As I enroll them and finish the setup, the time/date appears current, however I have received numerous complaints from end users that the time/date become off by varying amounts (sometimes minutes, hours, etc; nothing consistent). When checking these devices, the "Use Network-provided Time" setting is still enabled.

I have not been able to locate any related settings to configure within an Android Enterprise configuration profile in Intune.

Any insight would be appreciated!

One possible thought: I noticed in the NTP Server, that there was no NTP server set. If your insight leans towards this being the culprit, can that be set through Intune Configuration Profiles?

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
254 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,774 questions
Microsoft Configuration Manager
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Crystal-MSFT 45,251 Reputation points Microsoft Vendor
    2023-06-30T02:33:10.3066667+00:00

    @Angelyn O'Brien, Thanks for posting in Q&A. Based on my researching, I didn't find the policy to set the NTP server.

    https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-android-for-work#power-settings

    To clarify the issue, please check the following information:

    1. Did our issue only affect with Zebra devices? For other Android device, did they have the issue?
    2. For the Zebra device, if it is not enrolled, will it has the issue?

    After researching, it seems the setting can be checked via Android code. Maybe you can contact the device manufacture or Android support to check on the time sync issue:

    https://stackoverflow.com/questions/14381005/is-android-using-ntp-to-sync-time Note: non-Microsoft link, just for the reference.

    Hope the above information can help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments