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locked out of directory because i removed account from mfa on my phone

Aylmer Carson 0 Reputation points
2023-07-07T16:02:53.2866667+00:00

hi - i have 2 directories in my azure portal. i can log into one and i can see the other but cannot switch to it, because i removed that account from the authenticator app on my phone (i know, silly) and it is set up to require mfa. trouble is, there are resources in this directory that are costing me money and i have no way of stopping this. i am the sole owner/admin of this setup. is there any way around this or do i have to pay microsoft a sum of money every month forever for a resource i can't access or use?

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  2. Dave Patrick 426.3K Reputation points MVP
    2023-07-08T12:45:23.0266667+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Some other support options include;
    AzureSupport
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
    azcommunity@microsoft.com

    recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  3. Dave Patrick 426.3K Reputation points MVP
    2023-07-09T20:51:57.1266667+00:00

    Sounds good, also try here as well.

    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    please don't forget to close up the thread here by marking answer.

  4. Givary-MSFT 29,341 Reputation points Microsoft Employee
    2023-07-11T15:56:34.3433333+00:00

    @Aylmer Carson Apologies for the trouble regarding this issue, wanted to check if you have a got chance to contact our Global support team to get the case created with our data protection team to start with, if you have the case created do share the case number with us so that I can track internally and fast track the process for you.

    If you have any further questions, feel free to post back.

  5. Aylmer Carson 0 Reputation points
    2023-07-11T16:05:56.21+00:00

    hi all, thanks for your help and time. this was picked up by m/soft support a couple of days ago but a fix was not possible, so it has now been escalated to the data support team. i am currently waiting for them to get in touch, so fingers crossed. i'll update this as soon as i know...